Returns & Exchanges Policy
At JM Eyewear, we want you to see the world clearly and stylishly, which is why we offer a 30-day window for hassle-free returns or exchanges on all frames in their original condition. Please ensure all protective films and cases are included with your return to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Frames
Place the eyewear securely in its original hard case and packaging to prevent any scratches or damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Your Refund
Once our quality control team inspects the frames, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing